FAQs

• Q: What is De Glamora?

  A: De Glamora is an online store offering a wide range of fashion and lifestyle products, including clothing, accessories, groceries and home decor. We pride ourselves on quality and style.

• Q: How can I contact customer support?

  A: You can contact us via email at deglamora@gmail.com , through our live chat available on the website, or by calling our customer service number:- 9767288253 and massage in WhatsApp number 9767288253

• Q: How do I find my size?

  A: Each product page includes a size guide to help you choose the correct size. Additionally, we provide detailed measurements and fit information. If you need further assistance, please contact our customer support team.

• Q: How can I apply a discount code

  A: During the checkout process, enter your discount code in the designated field and click "Apply". The discount will be reflected in your order total.

• Q: How do I create an account?

  A: To create an account, click the "Sign Up" button at the top right corner of the homepage. Fill in the required details such as your name, email address, and create a password. After submitting, you will receive a confirmation email. Click the link in the email to verify your account.

• Q: How can I reset my password?

  A: If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password. Follow the link in the email to create a new password.

• Q: How do I place an order?

  A: Browse through our product categories or use the search bar to find items. Select your preferred products, choose the size and quantity, and click "Add to Cart". Once you have all your items in the cart, click the cart icon and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.

• Q: Can I cancel or modify my order?

  A: Orders can be canceled or modified within 24 hours of placement. To do so, please contact our customer support team with your order number as soon as possible. After 24 hours, we might not be able to accommodate changes or cancellations.

• Q: What are the shipping options and costs?

  A: We offer standard, expedited, and express shipping options. Shipping costs vary based on the destination and the shipping method chosen. You can see the exact shipping costs during the checkout process. We also offer free standard shipping on orders over a certain amount, which is regularly updated on our website.

• Q: How can I track my order?

  A: After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website under the "Track Order" section or directly on the carrier's website.

• Q: What is your return policy?

  A: We accept returns within 7 days of the purchase date. Items must be unused, in their original packaging, and with all tags attached. Certain items like final sale products may not be eligible for return. For more details, please visit our Returns Policy page.

• Q: How do I initiate a return or exchange?

  A: To initiate a return or exchange, contact our customer support with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send back the item. For exchanges, please specify the new size or color you wish to receive.

• Q: What payment methods are accepted?

  A: We accept various payment methods including Cash On Delivery (COD), Visa (Domestic/International), NIC Asia Bank Transfer, Khalti Wallet, IME Pay Wallet.

• Q: Is my payment information secure?

  A: Yes, we use SSL encryption to ensure that your payment information is secure. Our payment gateway partners are PCI-DSS compliant, ensuring the highest standards of security.

• Q: What should I do if I encounter a technical issue on the website?

  A: First, try refreshing the page or clearing your browser cache. If the issue persists, contact our customer support team with a detailed description of the problem. We will work to resolve it as quickly as possible.

• Q: How do I delete my account?

  A: To delete your account, please contact our customer support team with your account details. We will process your request and confirm once the account is deleted. Note that this action is irreversible.

• Q: What if I received a damaged or incorrect item?

  A: If you receive a damaged or incorrect item, please contact our customer support immediately with your order number and photos of the issue. We will arrange a replacement or refund as per your preference.

• Q: Can I add items to an existing order?

  A: Unfortunately, once an order is placed, we cannot add items to it. You will need to place a new order for additional items.

• Q: Do you offer international shipping?

  A: Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on the destination. For more details, please refer to our Shipping Information page.

• Q: What should I do if my package is lost or stolen?

  A: If your package is lost or stolen, contact our customer support team with your order details. We will investigate the issue with the carrier and arrange a replacement or refund as necessary.

• Q: Can I return a gift?

  A: Yes, gifts can be returned within 7 days of the purchase date. Contact our customer support with the order number and we will assist you with the return process.

• Q: What if the item I want to exchange is out of stock?

  A: If the item you want to exchange is out of stock, we can offer you a refund or store credit. Contact customer support to explore your options.

• Q: Can I use multiple payment methods for a single purchase?

  A: Currently, we do not support multiple payment methods for a single purchase. You will need to choose one payment method per order.

• Q: Are your products ethically sourced?

  A: Yes, we ensure that our products are ethically sourced. We work closely with our suppliers to maintain high ethical standards and ensure fair labor practices.

• Q: How often do you have sales or promotions?

  A: We offer sales and promotions periodically throughout the year. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

• Q: Can I use more than one discount code per order?

  A: Only one discount code can be applied per order. However, you can combine a discount code with other promotions like free shipping if applicable.

• Q: Why am I not receiving emails from De Glamora?

  A: Check your spam or junk folder to ensure our emails aren't being filtered. Add deglamora@gmail.com to your contacts list. If you still face issues, contact our customer support.

• Q: The website is not loading properly, what should I do?

  A: Try clearing your browser cache, updating your browser, or using a different browser. If the problem persists, contact our customer support with details of the issue and any error messages you receive.

• Q: Do you have a physical store?

  A: Yes, we have a physical store in Machhapokhari, ward no 16, Balaju, Kathmandu.

• Q: How can I provide feedback about my experience?

  A: We value your feedback. You can leave a review on our website, email us at deglamora@gmail.com, or fill out our feedback form available on the Contact Us page.